Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire fourteen days from the day on which you or a third party other than the carrier and indicated by you acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us:

Ben Yeshe Kühn
Gripheaven
Martin-Luther-Straße 29
42781 Haan
Germany
Phone: +49 1706 010074
Email: gripheavenn@gmail.com

of your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post or an email).

You can also exercise your right of withdrawal online using the withdrawal form available at gripheaven.store/pages/widerruf-formular. If you use this online option, we will provide you with a confirmation of receipt of such a withdrawal on a durable medium (e.g. by email) without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or that are clearly personalized to the consumer's specifications.

The right of withdrawal is therefore excluded in particular for products that are personalized or manufactured to your individual specifications.

If a product is not personalized or manufactured according to customer specifications, the statutory right of withdrawal applies.