FAQ

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by destination — please check our Shipping & Delivery page for details.

Which countries do you ship to?
We ship to Germany, the rest of the EU, and a range of international destinations including the UK, Switzerland, the US, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, the UAE, Norway, and Israel. If your country isn't listed at checkout, reach out to us directly.

How can I track my order?
You'll receive a tracking link by email as soon as your order ships.

Returns & Exchanges

Can I return or exchange an item?
Yes — you have 14 days from receiving your order to withdraw from the contract, in line with EU consumer law. See our Refund Policy for the full details.

My item arrived damaged or wrong — what now?
Contact us with your order number and a photo, and we'll sort it out as quickly as possible.

Sizing

How do I find my size?
Check out our Size Guide, linked in the footer, for exact measurements per item.

Do your shirts/hoodies run true to size?
Our pieces are designed for a relaxed, everyday fit — great for climbing and casual wear alike. If you're between sizes, we recommend sizing up.

Payment

What payment methods do you accept?
We accept all major payment methods shown at checkout, including credit/debit cards, Apple Pay, Klarna, and more.

Contact

Still have a question?
Reach out anytime — we usually reply within 1–2 business days.